877-464-8692
Send and Receive Faxes via Email
|
|
|
|
|
Books : Raving Fans: A Revolutionary Approach To Customer Service
|
List Price: $22.95Amazon.com's Price: $15.61 You Save: $7.34 (32%)Prices subject to change.
Availability: Usually ships in 24 hours
This item ships for FREE with Super Saver Shipping.
Binding: Hardcover
Dewey Decimal Number: 658.812
EAN: 9780688123161
ISBN: 0688123163
Label: William Morrow
Manufacturer: William Morrow
Number Of Items: 1
Number Of Pages: 160
Publication Date: May 19, 1993
Publisher: William Morrow
Release Date: May 19, 1993
Studio: William Morrow
Sales Rank: 1871
Related Items:
Editorial Review:
Product Description:
"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans."
This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.
Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.
America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.
Average Rating: 
Rating:  -
My school asked us to read this book for professional development. I have noticed that my school does not give raving fan service, but I have also noticed most of the businesses I shop at have not read this book either. I have learned to figure out what I do not like about the stores I shop at, make notes and see how I can improve my customer service for my parents, students and fellow teachers. Just people in general. For example, Best Buy refuses to pick up the phone when you call their stores ... Read More
Rating: -
From the Author of How to Sell Your Home in Any Market: 6 Reasons Why Your Home Isn't Selling... and What You Can Do to Fix Them and The Fundamentals of Listing and Selling Commercial Real Estate:
I have re-read this book more than a dozen times. Ken Blanchard and Sheldon Bowles have captured the essence of growing a business through exceptional service like no other book on the market. I can't recommend this book enough!
Rating: -
Good quality, really almost new. Highly satisfied, only wish it had arrived a little quicker. Ordered another used book at the same time from another Amazon source and it arrived 3-4 days sooner.
Rating: -
By definition, a "raving fan" is a customer that is so happy with your company that they praise your actions to anyone who might possibly listen. They are the best form of advertisement and the hardest to acquire. Changing your customer service strategy so that you have raving fans rather than customers is the point of this book and the story is told in parable form.
The two main characters are Area Manager and Charlie, his male fairy "godmother." Using the magic that all fairy godmothers ... Read More
Rating: -
I bought this in lieu of buying th book and am glad I did. We slipped it in and played it while on a day trip on the road. We are Amazon booksellers and found the information very helpful in our applying it to our bookselling business. The narration is story form which helps keep it interesting as well.
Browse for similar items by category:
|
|
Cunard QM2 Cruise
Cunard QM2 Apparel
Cunard QM2 Baby
Cunard QM2 Cruise Beauty
Cunard QM2 Cruise Books
Classical Music
Cunard QM2 Cruise DVD
DVDs A to Z
Electronics for Cunard QM2
Gourmet Food
Harry Potter and Cunard QM2
Health & Personal Care
Jewelry
Kitchen & Housewares
Lingerie
Magazines
Cunard QM2 Cruise Music
Musical Instruments
Portable Office Products
Travel and Outdoor Living
Cunard QM2 PC Hardware
Pet Supplies
Cunard QM2 Cruise Photos
Reggae on Deck
Cunard QM2 Software
Sporting Goods
Tools & Hardware
Cunard QM2 Cruise Toys
VHS on Board
Cunard QM2 Cruise Videos
Site Map
